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Dominic Willett
Customer Service Toolkit Released by Seybold
By Dominic Willett | Published
11/18/2005
I subscribed to Patricia Seybold's news letter back when Customer.com the book came out. I honestly believe that her organization is one of 3 that actually 'get it' when it comes to customers. Maybe one of these days I will introduce you fully to the other 2. Here is a great download for customer minded businesses that helps identify key issues in customer service and satisfaction: http://www.psgroup.com/detail.aspx?ID=657&VID=1 Dominic Willett
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Dominic Willett is a keynote speaker, author and consultant in the subject of strategy. He specializes in competitive analysis and strategic vision.
His website can be viewed at www.buildempires.com and his blog at www.businessatwar.com